Privacy Policy
Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy.
If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to info@whkinteriors.online and we will be happy to help you.
How your information is used
The details you provide to us are used in several ways – some not as obvious as others. We have separated each specific detail you supply to us and the ways in which they are used.
NAME AND CONTACT DETAILS
We will ask for your name, phone number and e-mail address for a multitude of reasons. This information allows us to:
Ensure delivery of purchase is directed to the right person.
Inform you of order details, delays and all other such important notices and updates via SMS or e-mail.
Keep you up to date on new products, services and projects via email. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
Detect and prevent fraud enacted against either yourself or Windhoek Interior Design
Send location-relevant marketing material.
PAYMENT INFORMATION
This information is collected during payment transactions. It allows us to:
Process payment for items bought.
Process refunds for returns.
Detect and prevent fraud enacted against either yourself or Windhoek Interior Design
Optionally store payment information to the user’s account for a faster checkout.
RECORDING OF CONTACT HISTORY
Phone calls and e-mail correspondence may be recorded and saved. This allows us to:
Efficiently deal with your query (if further contact is required) and provide better customer service.
Train our staff so that our customer support is constantly improving.
PURCHASE HISTORY/SAVED ITEMS
When you add an item to your basket, our website retains your section so we can:
Process orders once items are added to basket.
Handle returns and provide better customer service.
When you use our website, your IP address and device type are noted. This information is useful to us because it allows us to:
Set default options specific to you (such as language, currency and item availability).
Detect and prevent fraud enacted against either yourself or Windhoek Interior Design
Sharing your information
Our relationship with our customers is paramount. That you have entrusted us with your information and support what we do at Windhoek Interior Design instils in us a duty to be transparent with how we use your data. We will never sell any of your personal data to third parties. This includes your name, address, e-mail address and credit card information.
There are, however, instances whereby your data is crucial to providing a good standard of customer service and improving the experience of all involved – namely, yourself and Windhoek Interior Design. We may share your information with:
Payment service providers, order packers, warehouses and delivery companies. These are the companies that deal with the delivery of your goods. Certain information (name, address etc.) is necessary to share in order to get your items to you.